FAQs

THE BRAND

Q: What is SATA Beauty?
SATA Beauty is a hair styling brand which empowers people to style with confidence and care, offering chic, protective hair accessories and tools that keep every strand as healthy as it is beautiful.

Q: Where are you based?
We are based in the UK.

PRODUCTS AND CARE

Q: How do I care for my SATA Beauty accessories?
Most fabric items (like scrunchies and headbands) can be hand-washed in cool water and air-dried. For clips and combs, gently wipe with a damp cloth. Avoid exposure to excessive heat or chemicals to prolong their life.

Q: Will items be restocked?
Some designs are limited edition, while others may be restocked based on demand.

Q: Are your products suitable for all hair types?
Yes. Our products are designed to work with straight, wavy, curly, and coily hair.

PAYMENTS

Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Discover, Diners Club, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: What currency do you use?
All prices are listed in GBP (£). Since we currently only ship within the UK, no currency conversion fees will apply.

Q: Is my payment information secure?
Yes. We use secure, encrypted payment gateways and do not store your full card details.

Q: My payment was declined - what should I do?
Check your card details, billing address, and available funds. If the issue persists, contact your bank before retrying.

SHIPPING AND DELIVERY

Q: How long does order processing take?
Orders are processed within 1–2 business days (excluding weekends and UK public holidays). You’ll receive a dispatch email once your order ships.

Q: What are your shipping options?

Region	Shipping Type	Estimated Delivery	Cost
UK	Standard	5-10 business days	£3.99 (Free over £30)
	Express (selected products)	1-3 business days	£11.99

 

Q: Do you offer order tracking?
Yes. A tracking link will be emailed once your order has been dispatched.

Q: Do I have to pay customs fees or duties? 
No, we currently only ship within the UK, so there are no customs fees or import duties to pay. 

Q: What if my order is damaged or incorrect?
Please contact us at hi@satabeauty.com with your order details and a photo, and we will work quickly to resolve the issue.

RETURNS AND EXCHANGES

Q: What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, in their original packaging, and with tags attached.

Q: How do I start a return?
Please contact us at hi@satabeauty.com to request a return. Once approved, we’ll provide a return shipping label and instructions.
Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Q: What items can’t be returned?
For hygiene reasons, we don’t accept returns on opened or used hair accessories (e.g., brushes, combs, clips, scrunchies, headbands).
Custom or personalized items, final sale products, clearance items, and gift cards are also non-returnable.

Q: Do you accept exchanges?
Yes. The fastest way is to return your item and place a new order once the return is approved.

Q: How long will my refund take?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect your return. If it’s been over 15 business days, contact us at hi@satabeauty.com

CONTACT US

Q: How can I reach you?
Email us at hi@satabeauty.com or use the contact form on our website. We aim to respond within 1–2 business days.